I wanted to take a quick minute to express gratitude for everything you and your team do for us. Our business model has been forced to adapt to the changing landscape of 2020. It has proved challenging but rewarding. We have strengthened our relationship with our customers during this by exceeding their expectations and meeting their challenges. You and your team play a vital role in expectations and meeting their challenges. The quick turns that were required in 2019 have morphed into a "print on demand" mentality in 2020. Our partnership with Hoosier has allowed us to meet that new mentality and again, thank you.
Thank you so very much for getting both trucks to us yesterday!!! I appreciate the hustle your team provided in turning everything around so quickly. I know it was not a small feat and it is truly appreciated. Your professionalism is outstanding and you are a pleasure to work with, especially under the pressure I put you under. Again, thank you for all the efforts yesterday. I am grateful to you and your team!
Hoosier Container is a terrific company that truly cares about the needs of its customers. Their quality and service are incredibly reliable at price points that allow us to remain competitive in our markets. I would recommend them to anyone and am confident our relationship will remain strong for many years to come.
I enjoy working with Webster West because I know when I place an order it will be delivered on time and with no issues. I also have flexibility in my orders and can move out or up as needed which is very beneficial to me due to lack of warehouse space and fluctuation in our packaging schedule. I like the fact that I don't have to "babysit" once an order is placed.
Both Judy Metcalf and Judy Barns are always quick to respond to my requests and are always available when needed. Not only are they professional but they are friendly which makes them a joy to work with. I wish I had more like them.
I am always notified in advance if there are any issues that might affect an order whether it is a short run or an over run or needing to change a delivery date. This makes my job so much easier and is why I consider Webster West to be one my best suppliers and partners.
Sales is always prompt and professional. Judy Metcalf is a pleasure to work with, always representing her company well. Customer service deserves top ratings!
Everburn Manufacturing has been a customer with Webster West for many years. I have only been here five but Webster West was a supplier for another company I previously worked at for 11 years. Service and delivery are top notch. When we get in a pinch there is never a problem getting our product to us whether it is Millie and her people are the inside or Tres stepping in to make sure we get what we need.
Sales, customer service and engineering are one of the finest I have had the pleasure of working with. We have a long relationship with Webster and it is because of their people like Tres and Millie that make us the happy customer we are.
Thank you and looking forward to growing together further in the future.
I am amazed at how interested you are in our business.
I don't worry about Akers. I place my order and know that sometime next week it will be on the receiving dock.
We have no problems with you, you have no problems with us, we have a good thing going.
Our experience with Akers has been great! They are very professional and do a great job for us here at ATTC Manufacturing.
We at ATTC appreciate their great customer service and everything they do for us.
Hoosier Container has been a pleasure to work with. Eric and his staff have helped us create better, more efficient packaging, all while helping us reduce our inventory. They go the extra mile to ensure that our packaging is correct, and arrives when we need it.
Hoosier Container provides us with great Customer Service, quick turn around on all our requests for quote & design changes and makes suggestions for cost savings. We challenge Carrie weekly with blanket releases, we always count on her to know the exact details of our account and they always exceed our expectations.
I deal with many Suppliers on a daily basis and would like to applaud Hoosier for their wonderful customer service and quick response. Hoosier is experienced with design, printing, and manufacturing to produce custom boxes to meet our needs in a timely cost effective manner. We have been working with Hoosier for over a decade and they go above and beyond to meet our boxing needs.
Hoosier Container has provided NewPro Corporation outstanding service for over a decade. Dennis and the whole team are always going above and beyond to take special care of our needs even
outside of their product with referrals of different material handlers. It is not often that you have a team that is willing to outsource, meet prices, and always have your back on quick notices!
I personally recommend them on a weekly basis to other customers. When a company establishes a good relationship, it is beneficial for both.
We want to take this opportunity to express our sincere appreciation for the service that you and your folks in Richmond demonstrate. It's hard to believe that it's been nearly 25 years that we began buying product from you. Please pass along our sincere thanks to Carrie and Holly for the professional and timely response to our packaging needs. You all created a true partnership with us.
I want to point out what our partnership with Hoosier means to MBC Group.
- Customer service – Carrie and Holly respond to every single request we make immediately, accurately, and with great courtesy and care. They make our project managers feel like they are co-workers always on the same team. Your efforts personally in regards to customer service exceed that of any GM I have worked with in my 30 years in the packaging world, you make doing business with Hoosier reliable and predictable and I cannot count the number of times you jumped in the car and hand delivered samples, came down for a design review or stepped in to see that a critical job meets all requirements.
- On-time deliveries – Hoosier Container has a 100% on time record since the first shipments beginning in October 2013.
- Pricing – We have great comfort in the pricing levels having consistency, and we feel that the $225,000.00 we spent in the last 25 months equates to a real value for good quality parts, and integrity for us, so when we add your components to ours, our customer sees that integrity, and it builds trust for MBC and for Hoosier. It is great that we never have to play pricing games, ever.
- Overall good will – We feel like we have a true “partner” in every sense of the word with our friends at Hoosier, and we know that drives from how the guy at the helm guides the ship. Eric, you are a true professional in every way, and we are blessed by your care of our account. It is truly a privilege to work with you every day.
I look forward to as many years as we have in this business continuing our friendship and partnership. You are our supplier of choice, sole supplier by choice, and we are a better company for that relationship.
I would like to express my gratitude to you and your employees for the outstanding job you do for us. In the era of buzz words like “partnership”, “preferred vendors”, “strategic alliance” and the never ending list of glorious adjectives that describe business relationships, it is refreshing to work with a company like Hoosier Container who just “gets it”.
It is an absolute pleasure to work with such a wonderful group of people which not only understands and accommodates customer requests, but also adds value to them through inventive applications and ideas. Your responsiveness and implementation have been far beyond industry norms and even my own exceptions. Simply put; KDM would not be able to serve our customers like we do without your continued support.
Thanks again for all your help and I look forward to working with you in 2016 and beyond.
We purchase from Akers Packaging Solutions, Huntington, West Virginia and their professionalism, responsiveness and attention to our requirements is outstanding. They make doing business with them very easy and enjoyable. We appreciate everyone there and their efforts.
Winston Industries has been a customer of Webster West and Tres Sowder for many years. We has always received a quality product, on time deliveries and a wonderful inside sales force. The strength of Webster West is their people. The key for us at Winston is our rep, Tres Sowder. Tres works this account to make sure everything is going well and goes beyond the call of duty for us. I will and have recommended he and Webster West to other companies with whom I deal. He and the company are well respected by the employees at Winston Industries.
I wish we had more suppliers with their work ethics and support.